At Nano Banana AI, we want you to be completely satisfied with our service. This refund policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.
You may cancel your monthly subscription at any time. Refunds are available for the unused portion of your current billing period.
Annual subscriptions may be refunded within 30 days of purchase if you have not exceeded the usage limits of a monthly subscription.
To request a refund, please follow these steps:
Email us at [email protected] with your refund request, including your account email, purchase details, and reason for the refund.
Our support team will review your request within 2-3 business days and determine eligibility based on this refund policy.
If approved, refunds will be processed to your original payment method within 5-10 business days.
In some cases, we may offer partial refunds based on usage. For example:
We may make exceptions to this policy in the following circumstances:
Email: [email protected]
Subject: Refund Request - [Your Account Email]
Response Time: Within 2-3 business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM UTC
Before requesting a refund, consider these alternatives:
This refund policy may be updated periodically. We will notify users of any material changes via email or through our website. Continued use of our service after policy changes constitutes acceptance of the updated terms.
Last updated: 9/4/2025
Effective date: 9/4/2025