Before submitting a refund application, please carefully read our Refund Policyto understand eligibility requirements and the refund process.
Quick Check:
To submit a refund application, please send an email to our support team with the following information:
Email: [email protected]
Subject: Refund Request - [Your Account Email]
Response Time: 2-3 business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM UTC
Emergency Issues: [email protected]
Technical Support: [email protected]
Billing Questions: [email protected]
Send your refund application email with all required information. You'll receive an automated confirmation within a few minutes.
Our support team will review your application within 2-3 business days. We may request additional information if needed.
If approved, your refund will be processed within 5-10 business days to your original payment method.
If your application is denied, we'll provide a detailed explanation and may offer alternative solutions.
Service unavailability, bugs, or performance problems
Duplicate charges, incorrect amounts, or payment processing issues
Within the eligible period and minimal usage
Unauthorized access or account security concerns
If a full refund isn't possible, we may offer these alternatives:
Refund processing can take 5-15 business days depending on your payment method.
Refunds are processed to the original payment method used for purchase.
Refunds may be subject to tax regulations in your jurisdiction.
If you have questions about the refund process or need assistance with your application:
Last updated: 9/4/2025
For urgent issues: Please include "URGENT" in your email subject line