Refund Policy

1. Overview

At Nano Banana AI, we want you to be completely satisfied with our service. This refund policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

2. Credit Pack Purchases

Eligible for Refund:

Technical issues preventing service usage within 7 days of purchase
Service unavailability for more than 24 consecutive hours
Billing errors or duplicate charges

Not Eligible for Refund:

Credits already consumed for image generation
Change of mind after using the service
Technical issues occurring after 7 days
Violation of our Terms of Service

3. Subscription Services

Monthly Subscriptions:

You may cancel your monthly subscription at any time. Refunds are available for the unused portion of your current billing period.

Annual Subscriptions:

Annual subscriptions may be refunded within 30 days of purchase if you have not exceeded the usage limits of a monthly subscription.

4. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email us at [email protected] with your refund request, including your account email, purchase details, and reason for the refund.

Step 2: Review Process

Our support team will review your request within 2-3 business days and determine eligibility based on this refund policy.

Step 3: Refund Processing

If approved, refunds will be processed to your original payment method within 5-10 business days.

5. Refund Timeframes

Credit/Debit Cards: 5-10 business days
PayPal: 1-3 business days
Bank Transfers: 5-15 business days
Crypto Payments: 1-5 business days

6. Partial Refunds

In some cases, we may offer partial refunds based on usage. For example:

If you've used 50 credits from a 100-credit pack, you may receive a 50% refund
Pro-rated refunds for subscription cancellations
Partial refunds for technical issues affecting only part of the service

7. Exceptions and Special Cases

We may make exceptions to this policy in the following circumstances:

Major service outages lasting more than 48 hours
Critical bugs preventing core functionality
Account security breaches caused by our systems
Legal requirements or regulatory changes

8. Contact Information

Refund Support

Email: [email protected]

Subject: Refund Request - [Your Account Email]

Response Time: Within 2-3 business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM UTC

9. Alternative Solutions

Before requesting a refund, consider these alternatives:

Technical Support: Contact us for help resolving issues
Account Credit: We may offer additional credits as compensation
Service Credits: Extra usage time for service interruptions
Plan Changes: Switch to a different subscription plan

10. Policy Updates

This refund policy may be updated periodically. We will notify users of any material changes via email or through our website. Continued use of our service after policy changes constitutes acceptance of the updated terms.

Last updated: 9/4/2025
Effective date: 9/4/2025